Shipping policy

Shipping Policy

Thank you for shopping with us! We offer FREE SHIPPING on all orders and strive to get your pet products to you safely.

1. Order Processing

  • Orders are usually processed within 1–3 business days after purchase.

  • Once your order is shipped, you will receive a tracking number via email or DM.

2. Shipping Times

  • Delivery times may vary depending on your location and the courier.

  • Delays can happen due to weather, holidays, or other unforeseen circumstances.

  • We are not responsible for delays caused by the shipping carrier, but we will always assist in tracking your order.

3. Lost or Undelivered Packages

  • If your package is lost or not delivered, please contact us with your order number and tracking details.

  • We will work with the shipping carrier to resolve the issue and offer a replacement or refund if necessary.

4. Contact Us

For questions about shipping or tracking your order, please reach out:

📩 Email: primehaven5253@gmail.com