Return Policy

At PrimeHaven, we want you and your pets to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of delivery. If 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

Free Return Shipping

We offer free return shipping on all eligible returns. Once your return request is approved, we will provide instructions for returning your item.

No Restocking Fees

We do not charge any restocking fees. You will receive a full refund for eligible returned items.

No Final Sale Items

All products sold by PrimeHaven are eligible for return within the 30-day return period, provided they meet the return requirements outlined above.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a few business days.

Contact Us

Email: primehaven5253@gmail.com

If you have any questions regarding returns or refunds, please contact our customer support team and we'll be happy to assist you.